Haxtec Pastel Dreamscape Holographic Dice – Diamond-Cut Resin Set with Metal Case

 Thank you for shopping at Haxtec Dice. Below are some common concerns about shipping and returns that you may be interested in.

Q: Can I get my money back because the package is missing though it is marked delivered?

No. We are not responsible for any missing or stolen packages after it is delivered. But you can always ask the carrier to investigate and help in this situation. We can also help to provide the contact info of the carrier.

Q: Can I get my money back because the package is returned?

No. When the package logistics status shows "returned", it means a failed delivery caused by: incomlete address, wrong address, unaccessible address, failed clearance from the customs, tax or tariffs unpaid, etc. The buyer(escpecially European buyers) should watch the logistic status closely to act timely. Otherwise the package will then be destoyed by the carrier. Both of us won't get it.

Q: How much does shipping cost?

A: We offer free shipping while the order amount meets the standard for each country. You can add your shipping address on check out page to see the fees.

Q: Who is responsible for import tariffs and applicable VAT fees?

A: The buyer is responsible for checking and adhering to local tax and import regulations. For EU customers, new tax laws came into effect on July 1st, 2021, and the exemption of goods under 22 euros has been eliminated. You will have to watch the logistics to make sure shipment is cleared timely. Unsuccessful delivery because of buyer not paying tax timely to get the package cleared is the responsibility of the buyer. We will not cover the loss for this situation.

Please note that your Customs may not notify you timely to ask you to pay tax, though a very small amount. It depends on how your Customs usually do with international packages.

If tax(a very small amount) is not paid timely, the package will be returned to carrier and destroyed afterwards. Both of us won't get the package. We will NOT cover the loss for this reason. You should watch the logistics frequently to avoid the loss.

Q: Can I change my shipping address after I order?

A: The shipping address will not be able to be changed if the package is shipped out. Please let us know as soon as possible. We usually ship out orders within 1 day. 

Q: How long does it take to process my order?

A: All of our listed products are available, unless otherwise noted. We strive to ship within 1 business day to ensure you receive your products as soon as possible.

Q: Where do you ship from?

A: We primarily ship our products from east Asia. We also ship from our overseas warehouses, such as Amazon, to provide faster delivery for customers in the US, UK, and Canada.

Q: What carrier do you use?

A: All of our packages are trackable, and we use the First-Class Package International Service of each country's post service for most shipments. For example, we use USPS for the US, Royal Mail for the UK, Canada Post for Canada, Australia Post for Australia, and Netherland Post for the Netherlands.

Q: Can I track my order?

A: Yes, you can track your order by clicking the link in your order confirmation email that is sent to you after we ship your order. Alternatively, you can copy and paste the tracking number into the universal tracking website, https://www.17track.net/en.

Q: Why haven't I seen any updates on my package since it was received by the post office?

A: This is a good question. National postal services deliver to every corner of the country, but they may be slow to update package status. For international shipping, updates may not be available until the package enters the destination country. For example, a package may not have any updates for four days, but still arrive within seven days. If the package is waiting a long time for a flight, there may be a longer time without any updates.

Q: Can I choose other shipping options for faster delivery?

A: Yes, if you are in the US, Canada, the UK, or other EU countries. Please contact us to discuss your request, and we will do our best to accommodate you. Additional shipping fees may apply for expedited shipping.

You can contact us at service@haxtec.com for any questions or concerns.

Q: How can I return my products?

A: We accept returns within 14 days of delivery. If it's not a quality issue caused by us, such as if you no longer like the products, you will be responsible for the cost of returning the items, which depends on the shipping service you choose.

We only accept returns of non-customized products that are in their original packaging. Please ask us for a return permit before shipping anything back to us. After we receive the products, we will process the refund within 3 business days.

Please note that the shipping fee is not refundable, and we are not responsible for any missing packages during the return process.