Shipping & Returns
Thank you for shopping at Haxtec Dice. Below are some common concerns about shipping and returns that you may be interested in.
Q: How much does shipping cost?
A: We offer free shipping worldwide for orders over $35. For orders under $35, the shipping fee is a flat rate of $5, regardless of the weight of the package.
Q: Who is responsible for import tariffs and applicable VAT fees?
A: The buyer is responsible for checking and adhering to local tax and import regulations. For EU customers, new tax laws came into effect on July 1st, 2021, and the exemption of goods under 22 euros has been eliminated.
Q: How long does it take to process my order?
A: All of our listed products are available, unless otherwise specified. We strive to ship within 1 business day to ensure you receive your products as soon as possible.
Q: Where do you ship from?
A: We primarily ship our products from east Asia. We also ship from our overseas warehouses, such as Amazon, to provide faster delivery for customers in the US, UK, and Canada.
Q: What carrier do you use?
A: All of our packages are trackable, and we use the First-Class Package International Service of each country's post service for most shipments. For example, we use USPS for the US, Royal Mail for the UK, Canada Post for Canada, Australia Post for Australia, and Netherland Post for the Netherlands.
Q: How long does it take to receive my order?
A: Typically, delivery takes 7-15 working days. However, due to Covid-19 and local regulations, shipping times occasionally may be longer. In our experience, some parcels may take 1-2 months or even longer to arrive, depending on your location. Delivery times may also be longer during peak seasons (October-January) or after promotions. Weather and geography can also affect delivery times, as some countries are vast in territory.
Q: Can I track my order?
A: Yes, you can track your order by clicking the link in your order confirmation email that is sent to you after we ship your order. Alternatively, you can copy and paste the tracking number into the universal tracking website, https://www.17track.net/en.
Q: Why haven't I seen any updates on my package since it was received by the post office?
A: This is a good question. National postal services deliver to every corner of the country, but they may be slow to update package status. For international shipping, updates may not be available until the package enters the destination country. For example, a package may not have any updates for four days, but still arrive within seven days. If the package is waiting a long time for a flight, there may be a longer time without any updates.
Q: Can I choose other shipping options for faster delivery?
A: Yes, if you are in the US, Canada, the UK, or other EU countries. Please contact us to discuss your request, and we will do our best to accommodate you. Additional shipping fees may apply for expedited shipping.
You can contact us at email@example.com for any questions or concerns.
Q: How can I return my products?
A: We accept returns within 14 days of delivery. If it's not a quality issue caused by us, such as if you no longer like the products, you will be responsible for the cost of returning the items, which depends on the shipping service you choose.
We only accept returns of non-customized products that are in their original packaging. Please ask us for a return permit before shipping anything back to us. After we receive the products, we will process the refund within 3 business days.
Please note that the shipping fee is not refundable, and we are not responsible for any missing packages during the return process.