Collection: FAQ


Thank you for your great support, if you have any questions, please feel free to contact us. We have already listed some frequently asked questions here to help your shopping experience as smooth as possible, let’s begin.

The Dice I want shows "Out of Stock." When can I order it?

Please click “contact us” and leave us message including the product sku, we shall inform you once the dice you want comes back.

You can also contact us on facebook or instagram fo restock order.

Which payment method do you accept?

Paypal will be the best choice to us so far. But we shall open more payment methods in the future.

Q- How long will it take to receive my order?

A- Your package will be usually shipped out in 1-2 business days and it will take about 10-20 days to delivery. And we have stock for some products in USA, CA and UK, so it will shorten the delivery time much then. We shall try our best to make sure you could get your dnd dice sets asap.

I want to return the items. What should I do?

All of HAXTEC products offer 30 days money-back guarantee, if you are not happy with your order for any reason in 30 days after you get it. Just click “contact us” and

We shall fix it.

May I buy a gift certificate for my friend? I don't know what my friend likes the best.

Of course, YES! Your friend is so lucky to have such a kind friend like you. Just click “GIFT CERTIFICATES” on the right top of the page and make

The gift certificate for your friend. You can preview the certificate before you pay it. And once payment is arranged, we shall send the gift certificate with a code

to your friend.

I like HAXTEC dice, how can I leave a product review?

You are so kind! We really appreciate your great support, dear. You can visit the product page and will find a button that says “Write a Review” below the product title.

Q- Do you offer wholesale?

A- Yes, we do, please feel free to contact us. Most of our products are original designed. It is one of our great advantages. We believe wholesale can bring prosperous business to both of us.

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