Thanks for shopping from Haxtec Dice. We listed a few Q&As that you may be looking for below.
Q: How much is the shipping fee?
A: Free shipping for orders over 35USD worldwide! 5USD flat shipping rate for all orders under 35USD. Yep, no matter how heavy the package is!
Q: Who pays import tariffs and appliable VAT fees?
A: The buyer. The buyer is responsible for looking up local tax and import rules and handling it. For EU customers, new tax laws come into effect on July 1st, 2021 and the examption of goods under 22 euros has been eliminated. For packages under 150 euros, the customer will need to pay import VAT themselves to clear goods.
Q: How long do you process my order?
A: All products listed are available unless otherwise specified. We try our best to ship within one business day. We want the products to arrive you ASAP as you do!
Q: Where do you ship from?
A: China if not specified. Like 99% of other metal dice companies, our dices are made in our factory in China. That's one of the reasons that the prices are so competitive. Sometimes we ship from our overseas warehouses too as we also sell on Amazon. So if you are in the US, UK or Canada, you may have your orders shipped from local Amazon warehouses.
Q: What carrier do you use?
A: First-Class Package International Service of each country's post service for most times. This means USPS for US, Royal Mail for UK, Canada Post for CA, Australia Post for AU, Netherland Post for Netherland etc.
Q: How soon can I get my order?
A: Good question. Usually, delivery takes 7-15 workings days. Yet sometimes they can arrive earlier or later according to the working load of post offices in slack or peak seasons.
From our previous experience, here are some examples of aprroximate delivery time:
To United States: 7-14days
To Canada: 7-14days
To United Kingdom: 7-14days
To Ireland: 12-14days
To Australia: 12-14days
To New Zealand: 12days
To Germany: 12-14days
To Netherland: 12-14days
To Finland: 12-14days
To Denmark: 12-14days
To Sweden: 12-14days
To Norway: 12-14days
To Spain: 7-14days
To Italy: 12-14days
To France: 12-14days
Edit on: 28th, July, 2019. Time of delivery are likely longer in peak seasons(Oct-Jan) or after promotions. Delivery time can also be affected by weathers and where you live because some countries are really huge in territory.
Q: Will I be able to track my order? How?
A: Absolutly! You can always track your order by clicking the link in your order confirmation email that is sent to you after we ship the order.
Otherwise, you can copy and paste the tracking number to track it on website of this universal tracking webiste: https://www.17track.net/en
Q: Why I don't see further updates of my package since the last day it was received by a post office?
A: Good question. National post is great because it deliveres to every corner of the country. But we can't get udpates until it enters the destination country. Here is an example:
There was 4 days without any update. But the package still arrived in 7days.
Q: Can I have other shipping choices because I want to have my products earlier?
A: Yes if you are in the US, CA, UK or other EU countries. Please contact us for your request and we will see what we can do. Extra shipping fee may apply for expidted shipping.
We can be reached at: email@example.com