Thank you for your great support, if you have any questions, please feel free to contact us. We have already listed some frequently asked questions here to help making your shopping experience as smooth as possible, let’s begin.
Q- The Dice I want shows "Out of Stock." When can I order it?
A-Please click “contact us” and leave us message including the product sku, we shall inform you once the dice comes back.
You can also contact us on facebook or instagram fo restock order.
Q- Which payment method do you accept?
A-Paypal will be the best choice to us so far. But we shall open more payment methods in the future.
Q- How long will it take to receive my order?
A-Your package will be usually shipped out in 1-2 business days and it will take about 10-20 days to delivery. And maybe luckily, the dices you need are just in the list of our stock in USA, CA or UK, so it will shorten much delivery time. No matter how, we shall try our best to make sure you could get your dnd dice sets asap.
Q- I want to return the items. What should I do?
A- All of Haxtec products offer 30 days money-back guarantee, if you feel unhappy with your order for any reason in 30 days after you get it, Just click “contact us” and we shall fix it.
Q-May I buy a gift certificate for my friend? I don't know what my friend likes the best.
A-Of course, YES! Your friend is so lucky to have such a kind friend like you. Just click “GIFT CERTIFICATES” on the right top of the page and make the gift certificate for friend. You can preview the certificate before you pay it. Once the payment is arranged, we shall send the gift certificate with a code to your friend.
Q-I like Haxtec dice, how can I leave a product review?
A-You are so kind! We really appreciate your great support, dear. You can visit the product page and will find a button that says “Write a Review” below the product title. Your sincere review will encourage us to move further and better.
Q- Where else can I buy Haxtec dice?
A-Thanks for your interest. We sell on our website here and on Amazon. Currently we have opened stores on Amazon US(Click to enter), CA(Click to enter) and UK(Click to enter). If you are prime member of Amazon or want to receive the dice immediately, you may buy there instead. Otherwise prices here are always cheaper for you to save.
Q- Do you offer wholesale?
A- Yes, we do, please feel free to contact us. Most of our products are originally designed. It is one of our great advantages. We believe wholesale can bring more prosperous business to both of us.